Privacy Policy
Who we are
This website is operated by Altercare S.L. (trading as Alter Innovation), registered in Spain. When we say "we," "us," or "our" in this policy, we mean Altercare S.L.
Contact: hello@altercare.es
What data we collect and why
When you use our website, we may collect the following information:
Contact form submissions: your name, email address, and any information you include in your message. We use this solely to respond to your inquiry.
Newsletter signups: your email address. We use this to send you occasional updates about our projects and news. You can unsubscribe at any time.
Website usage data: we collect anonymized analytics data (pages visited, time on site, device type, approximate location by country) to understand how people use our site and improve it. This data does not identify you personally.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Legal basis for processing
Under the General Data Protection Regulation (GDPR), we process your data based on:
Legitimate interest: to respond to inquiries and improve our website.
Consent: when you subscribe to our newsletter or submit a contact form, you actively choose to share your information with us.
Cookies
Our website uses cookies to ensure basic functionality and collect anonymized analytics. Wix, our website platform, places certain essential cookies required for the site to operate. You can manage your cookie preferences through your browser settings.
We do not use advertising or tracking cookies.
Third-party services
Our website is hosted on Wix.com. Wix processes certain data on our behalf as a data processor under GDPR. You can review Wix's privacy policy at wix.com/about/privacy.
If you back one of our products on Kickstarter, that transaction is governed by Kickstarter's own privacy policy and terms. We do not process payment data directly.
Data retention
We retain contact form submissions and correspondence for as long as necessary to manage our business relationship with you, and no longer than 24 months after your last interaction unless there is an ongoing engagement.
Newsletter subscriber data is retained until you unsubscribe.
Analytics data is anonymized and does not constitute personal data.
Your rights
Under GDPR, you have the right to:
Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data. Withdraw consent at any time (for example, by unsubscribing from our newsletter). Object to processing based on legitimate interest. Request data portability. Lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, aepd.es).
To exercise any of these rights, contact us at hello@altercare.es. We will respond within 30 days.
International transfers
We have team members in Hong Kong (SAR) and China. Where personal data is accessed from outside the European Economic Area, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
For any questions about this policy or how we handle your data:
Altercare S.L. (Alter Innovation) hello@altercare.es
Nuñez de Balboa, 120
28006 - Madrid
Spain